Kristina Shingareva
Software review platform G2 said users gave Regula a Net Promoter Score (NPS) of 96 out of 100 — a measure of how likely customers are to recommend a product or service to others.
Such a high score signals strong customer satisfaction, trust, and long-term confidence in Regula’s technology. In a market where reliability, fraud prevention, and user experience are critical, recommendations from existing customers can be a strong indicator of real-world performance.
Customer satisfaction built on reliability and support
Beyond recommendation rates, customers highlighted key aspects of their experience of working with Regula:
Quality of support — 99%.
Ease of doing business with — 97%.
Meets requirements — 96%.
Ease of use — 94%.
These results point to a broader pattern: organizations value not just product capabilities, but the ability to rely on a solution in real-world conditions — from easy integration and daily use to responsive support, fast issue resolution, and long-term performance.
What customers value most
Customers on G2 describe the experience of working with Regula in practical terms:
“It is fast, reliable, and well-documented, allowing rapid implementation without direct support.”
“Their dev team is quick to respond and actually listens to feedback when we need product improvements.”
“We particularly value Regula’s extensive document template database, which enables us to process almost any ID effortlessly.”
“The straightforward integration of Regula’s technology into our onboarding products and financial platforms has helped us meet identity verification requirements.”
Why it matters for businesses
For many organizations, identity verification has become increasingly complex, with growing compliance demands, multiple workflows, and fragmented technology stacks. Customer feedback suggests that businesses value platforms that help simplify this environment — combining trusted controls in a modular way while integrating cleanly into existing enterprise systems.
In identity verification, performance is measured not only by technical specifications, but by how systems behave in practice — across different document types, user scenarios, and regulatory environments. Customer feedback provides a practical benchmark for this. A strong likelihood to recommend combined with high satisfaction levels indicates that solutions are not only functional but also trusted and consistently deliver value over time.
For businesses evaluating identity verification providers, such feedback offers insight into how a solution is likely to perform in similar use cases.
“Our customers operate in highly regulated and fraud-prone environments where identity decisions must be both fast and reliable — and where errors can have real consequences. What matters most is not just what the technology can do, but how it performs in real workflows. The feedback we see reflects years of focus on both product quality and customer support — because in identity verification, consistency and reliability are critical,” says Ihar Kliashchou, Chief Technology Officer at Regula.
Regula has been consistently recognized as a Leader in G2 Grid® Reports for Identity Verification for three consecutive seasons, maintaining high Net Promoter Score results, strong customer satisfaction, and top ratings for support and ease of doing business.
To learn more about Regula’s identity verification solutions and expertise, visit the company’s website.
