{"id":2999881,"date":"2025-09-04T15:28:00","date_gmt":"2025-09-04T19:28:00","guid":{"rendered":"https:\/\/www.pymnts.com\/?post_type=nw_announcement&p=2999881"},"modified":"2025-09-04T15:06:44","modified_gmt":"2025-09-04T19:06:44","slug":"new-partnership-between-chargebacks911-and-cside-focuses-on-chargeback-prevention-and-security","status":"publish","type":"nw_announcement","link":"https:\/\/www.pymnts.com\/newswire-announcements\/new-partnership-between-chargebacks911-and-cside-focuses-on-chargeback-prevention-and-security\/","title":{"rendered":"New Partnership Between Chargebacks911 and cside Focuses on Chargeback Prevention and Security"},"content":{"rendered":"

Chargebacks911<\/a>, a global leader in dispute prevention and remediation, today announced its strategic partnership with cside<\/a>, an advanced client-side Intelligence provider. Together, the companies will help their merchants reduce chargebacks, prevent fraud, shore up website vulnerabilities and comply with ever-evolving industry requirements in real time, improving merchants\u2019 overall customer experience.<\/p>\n<\/p>\n

The partnership combines Chargebacks911\u2019s 14 years of expertise in chargeback prevention and remediation with cside\u2019s award-winning client-side security platform, which monitors user login locations, provides device identification data and analyzes web usage patterns. By combining Chargebacks911\u2019s expertise in dispute management with cside\u2019s advanced monitoring capabilities, merchant clients of both companies will benefit from proactive solutions that manage and prevent disputes, recover revenue, and provide details on web users that can be used for compelling evidence, particularly with Visa\u2019s Compelling Evidence 3.0 and Mastercard First-Party Trust Program.<\/p>\n<\/p>\n

The partnership will help merchants capture better payments flow data and device fingerprinting to maximize the effectiveness and coverage of the services they currently provide for merchants.<\/p>\n<\/p>\n

By merging data and insights from both companies, merchants gain layered protection against threats like friendly fraud, operational inefficiencies, browser-based supply chain attacks and fraudulent activity triggered through compromised third-party scripts. Additionally, merchants gain the added benefit of ensuring industry compliance with the latest payment rules and regulations\u2014including real-time enumeration attack identification and prevention to protect merchants from card testing attacks, a metric under higher scrutiny through Visa\u2019s Acquirer Monitoring Program (VAMP).<\/p>\n<\/p>\n

Traditionally thought of as a cost of doing business, the cardholder protection mechanism known as chargebacks has grown into a debilitating issue for merchants. A Mastercard report<\/a> found that nearly 1 in 5 small businesses impacted by chargeback fraud had to file for bankruptcy, with another 17% closing their doors permanently. Additionally, Visa<\/a> estimates that up to 75% of all chargebacks are instances of abuse or misuse, but merchants only have a net recovery rate of 18%, according to a study by Chargebacks911<\/a>.<\/p>\n<\/p>\n

The British Airways hack is one of the most notorious client-side attacks to date, where in 2018, malicious JavaScript was injected into the airline\u2019s website and app to capture payment details in real time. The breach exposed data from about 429,612 customers, including credit card information, and went undetected for more than two weeks. Disguised under a domain resembling \u201cbaways.com<\/a>,\u201d the attack caused major financial and reputational damage and led to a fine initially set at \u00a3183.4 million ($238 million) but later during COVID reduced to \u00a320 million ($26 million) from the UK\u2019s Information Commissioner\u2019s Office.<\/p>\n<\/p>\n

With chargeback fraud and client-side web attacks both on the rise, merchants need proactive, layered solutions that protect revenue, ensure compliance, and safeguard customer trust. <\/p>\n<\/p>\n

According to both companies, the partnership between Chargebacks911 and cside delivers exactly that\u2014helping businesses navigate today\u2019s most pressing payment and security challenges.<\/p>\n","protected":false},"excerpt":{"rendered":"

Collaboration combines dispute prevention expertise with advanced client-side monitoring to reduce fraud, strengthen compliance, and protect merchant revenue.<\/p>\n","protected":false},"author":102931,"featured_media":2999879,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"press_contact_first_name":"Bret","press_contact_last_name":"Clement","press_contact_title":"Partner","press_contact_company":"Clement | Peterson","press_contact_email":"bret@clementpeterson.com","press_contact_phone":"","meta_description":"Chargebacks911 and cside partner to cut fraud, prevent chargebacks, and boost client-side security, helping global merchants protect revenue and 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