{"id":3633091,"date":"2026-04-10T04:00:28","date_gmt":"2026-04-10T08:00:28","guid":{"rendered":"https:\/\/www.pymnts.com\/?p=3633091"},"modified":"2026-04-09T22:57:34","modified_gmt":"2026-04-10T02:57:34","slug":"ai-is-ready-for-prime-time-but-the-org-chart-is-not","status":"publish","type":"post","link":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","title":{"rendered":"AI Is Ready for Prime Time but the Org Chart Is Not"},"content":{"rendered":"<p>Artificial intelligence is doing exactly what it promised.<\/p><div\r\n\tid=\"article-paywall-overlay\"\r\n\tclass=\"d-none\"\r\n>\r\n\t<div id=\"article-paywall-content\" class=\"my-4\">\r\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2699550-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2699550\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/posts\/3633091#wpcf7-f2699550-o1\" method=\"post\" class=\"wpcf7-form init pymnts-article-paywall-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2699550\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2699550-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"free-articles-prompt-intro\">\n\t<h2 class=\"mb-2\">Get the Full Story\n\t<\/h2>\n\t<p class=\"mb-4\">Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required.\n\t<\/p>\n\t<div id='registrationContainer' class='container px-0'>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firstName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"firstName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"firstName\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lastName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"lastName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"lastName\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"YourTitle\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputTitle\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Title*\" value=\"\" type=\"text\" name=\"YourTitle\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"YourCompany\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputCompany\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"YourCompany\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"YourEmail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-secondary\" id=\"inputEmail\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"YourEmail\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"YourCountry\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputCountry\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country*\" value=\"\" type=\"text\" name=\"YourCountry\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"inputEmailHidden\" value=\"\" type=\"hidden\" name=\"yourName\" \/>\n\t\t\t<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"email\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"newsLetterChoice\"><span class=\"wpcf7-form-control wpcf7-checkbox me-1\" id=\"checkNewsletter\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"newsLetterChoice[]\" value=\"yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/span><\/span><\/span><span class=\"small\">Subscribe to our daily newsletter, PYMNTS Today.<\/span>\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"small lh-base\" style=\"font-size:.9rem;\">By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/privacy-policy\/\">Privacy Policy<\/a> and <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/terms-conditions\/\">Terms and Conditions<\/a>.\n\t\t\t\t<\/p>\n\t\t\t\t<p><input id='hiddenPath' type='hidden' name='path' value='' \/><input type='hidden' name='userDeviceId' id='userDeviceId' \/><input type='hidden' name='pageTitle' id='pageTitle' \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div id='formButtonRow' class='container mt-1 px-0'>\n\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark text-uppercase py-2 px-5 small\" id=\"theSubmitButton\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><input type=\"hidden\" name=\"post_id\" value=\"3633091\" \/><input type=\"hidden\" name=\"source\" value=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"14\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t<\/div>\r\n<\/div>\r\n<div id=\"article-paywall-hidden-content\">\r\n\t\n<p>The technology is improving efficiency, sharpening forecasts, accelerating workflows and, in many cases, outperforming expectations across business functions. For corporate leaders who spent years waiting for the technology to mature, that moment has arrived.<\/p>\n<p>And yet, inside many large organizations, AI is going nowhere fast.<\/p>\n<p>Findings from the April edition of \u201c<a href=\"https:\/\/www.pymnts.com\/study_posts\/the-enterprise-ai-readiness-gap-what-company-data-reveals-about-the-real-barrier-to-scale\/\">The Enterprise AI Benchmark Report\u201d<\/a> from PYMNTS Intelligence highlight a rising paradox: even as AI delivers results, most companies are struggling to scale it. More than 70% of executives say the primary obstacles are internal, rooted in fragmented data, unclear ownership and budget friction.<\/p>\n<p>On average, companies are grappling with four to five of these barriers simultaneously. And while companies can point to isolated wins, such as a chatbot that reduces call-center volume, a model that improves demand forecasting, a tool that automates internal workflows, and so forth, those wins often remain siloed.<\/p>\n<p>AI, by contrast, thrives on integration. It requires companies to rethink how data flows, how teams collaborate and how decisions are governed. It demands changes that are often slower, more complex and more politically fraught than adopting new tools.<\/p><div id=\"pymnt-4243396545\" class=\"pymnt-content pymnt-entity-placement\" style=\"margin-top: 50px;\"><p style=\"text-align:center\">Advertisement: Scroll to Continue<\/p><script async type=\"text\/javascript\" id=\"dianomi_context_script\" src=\"https:\/\/www.dianomi.com\/js\/contextfeed.js\"><\/script> \r\n<div class=\"dianomi_context\" data-dianomi-context-id=\"4329\"><\/div><\/div>\n<h2><strong>The Enterprise AI Problem and Its Many Parts<\/strong><\/h2>\n<p>At its inception, enterprise AI adoption was initially mostly held back by doubts about capability. Would the models work? Could they deliver reliable results? Would the investment pay off?<\/p>\n<p>Those questions are now fading, but AI\u2019s success at the task level has not always translated into success at scale. That gap between performance and scale is now one of the defining features of enterprise AI.<\/p>\n<p>Still, only 11% of executives surveyed blame AI itself for their problems scaling it internally.<\/p>\n<p>In many cases, it is the very structure of large organizations that works against scaling. The modern business, after all, is one that is increasingly defined by departments that operate independently, data which is owned locally, and incentives that are rarely aligned.<\/p>\n<p>The real differentiator then, is organizational readiness and the ability to align data, clarify ownership, allocate resources and integrate AI into core processes.<\/p>\n<p>Data remains the most persistent issue, per the report. In many organizations, information is scattered across systems, business units and legacy infrastructure, making it difficult to feed AI models with consistent, high-quality inputs.<\/p>\n<p>At the same time, ownership of AI initiatives is often unclear. Is it the domain of IT? Data science? Individual business units? Without defined accountability, projects stall or fragment.<\/p>\n<p>Taken together, these dynamics form what might be called the\u00a0AI readiness gap, or the distance between what companies want AI to do and what they are actually prepared to support.<\/p>\n<p><strong>Read the report: <\/strong><a href=\"https:\/\/www.pymnts.com\/study_posts\/the-enterprise-ai-readiness-gap-what-company-data-reveals-about-the-real-barrier-to-scale\/\">The Enterprise AI Readiness Gap: What Company Data Reveals About the Real Barrier to Scale\u00a0<\/a><\/p>\n<p>Against that backdrop, executives are coming to realize that scaling AI looks less like installing software and more like reengineering an organization. While traditional enterprise technology could often be deployed in a relatively contained way, AI frequently cuts across the entire enterprise.<\/p>\n<p>Organizations that may appear \u201cAI-active\u201d on the surface are, in reality, likely to be running a constellation of disconnected experiments. The technology performs; the organization does not.<\/p>\n<p>Compounding the issue is the report\u2019s findings that many companies lack clear workforce transformation plans. Skill gaps, employee resistance and organizational complexity are major blockers to AI scaling.<\/p>\n<p>The result is a new kind of inefficiency:\u00a0AI that exists but does not matter.<\/p>\n<p>Until that changes, the promise of enterprise AI will likely remain constrained, held back not by what the technology can do, but by what organizations are able to absorb.<\/p>\n<p><em>At PYMNTS Intelligence, we work with businesses to uncover insights that fuel intelligent, data-driven discussions on changing customer expectations, a more connected economy and the strategic shifts necessary to achieve outcomes. With rigorous research methodologies and unwavering commitment to objective\u00a0quality, we offer trusted data to grow your business. As our partner, you\u2019ll have access to our diverse team of PhDs, researchers, data analysts, number crunchers, subject matter veterans and editorial experts.<\/em><\/p>\n\r\n<\/div>\r\n<script>\r\n\twindow.pymntsAllowedArticleCount = 2;\r\n\twindow.pymntsPostID = 3633091;\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence is doing exactly what it promised. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3633219,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[65579],"tags":[9498,19817,13328,9206,67958,67601,133069],"class_list":["post-3633091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence-2","tag-ai","tag-digital-transformation","tag-featured-news","tag-news","tag-payments-intelligence","tag-pymnts-intelligence","tag-pymnts-news"],"acf":{"suggested_titles":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI Is Ready for Prime Time but the Org Chart Is Not<\/title>\n<meta name=\"description\" content=\"AI has arrived, but companies are struggling to use it at scale. New PYMNTS Intelligence reveals the constraints firms are facing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Is Ready for Prime Time but the Org Chart Is Not | PYMNTS.com\" \/>\n<meta property=\"og:description\" content=\"Artificial intelligence is doing exactly what it promised. The technology is improving efficiency, sharpening forecasts, accelerating workflows and, in\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/\" \/>\n<meta property=\"og:site_name\" content=\"PYMNTS.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pymnts\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/pymnts\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-10T08:00:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"PYMNTS\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@pymnts\" \/>\n<meta name=\"twitter:site\" content=\"@pymnts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/\"},\"author\":{\"name\":\"PYMNTS\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/person\\\/9f0152ca483ca33a5d8121739eadfe4b\"},\"headline\":\"AI Is Ready for Prime Time but the Org Chart Is Not\",\"datePublished\":\"2026-04-10T08:00:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/\"},\"wordCount\":681,\"publisher\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/AI-growth-digital-transformation.jpeg\",\"keywords\":[\"AI\",\"digital transformation\",\"Featured News\",\"News\",\"Payments Intelligence\",\"PYMNTS Intelligence\",\"PYMNTS News\"],\"articleSection\":[\"artificial intelligence\"],\"inLanguage\":\"en-US\",\"copyrightYear\":\"2026\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/\",\"name\":\"AI Is Ready for Prime Time but the Org Chart Is Not\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/AI-growth-digital-transformation.jpeg\",\"datePublished\":\"2026-04-10T08:00:28+00:00\",\"description\":\"AI has arrived, but companies are struggling to use it at scale. New PYMNTS Intelligence reveals the constraints firms are facing.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/AI-growth-digital-transformation.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/AI-growth-digital-transformation.jpeg\",\"width\":1200,\"height\":720,\"caption\":\"Digital artwork. Man facing glowing orange portal in wide landscape with clouds. Concept of branding identity, AI-driven creativity, strategic decision-making, educational themes, future design visual\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/artificial-intelligence-2\\\/2026\\\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.pymnts.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI Is Ready for Prime Time but the Org Chart Is Not\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#website\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/\",\"name\":\"PYMNTS.com\",\"description\":\"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.pymnts.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\",\"name\":\"PYMNTS\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/PYMNTS_2023_logo_black-1.png\",\"contentUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/PYMNTS_2023_logo_black-1.png\",\"width\":3329,\"height\":687,\"caption\":\"PYMNTS\"},\"image\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pymnts\\\/\",\"https:\\\/\\\/x.com\\\/pymnts\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/person\\\/9f0152ca483ca33a5d8121739eadfe4b\",\"name\":\"PYMNTS\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g\",\"caption\":\"PYMNTS\"},\"description\":\"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pymnts\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/pymnts-com\",\"https:\\\/\\\/x.com\\\/pymnts\"],\"url\":\"https:\\\/\\\/www.pymnts.com\\\/author\\\/pymnts\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI Is Ready for Prime Time but the Org Chart Is Not","description":"AI has arrived, but companies are struggling to use it at scale. New PYMNTS Intelligence reveals the constraints firms are facing.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","og_locale":"en_US","og_type":"article","og_title":"AI Is Ready for Prime Time but the Org Chart Is Not | PYMNTS.com","og_description":"Artificial intelligence is doing exactly what it promised. The technology is improving efficiency, sharpening forecasts, accelerating workflows and, in","og_url":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","og_site_name":"PYMNTS.com","article_publisher":"https:\/\/www.facebook.com\/pymnts\/","article_author":"https:\/\/www.facebook.com\/pymnts","article_published_time":"2026-04-10T08:00:28+00:00","og_image":[{"width":1200,"height":720,"url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","type":"image\/jpeg"}],"author":"PYMNTS","twitter_card":"summary_large_image","twitter_creator":"@pymnts","twitter_site":"@pymnts","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#article","isPartOf":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/"},"author":{"name":"PYMNTS","@id":"https:\/\/www.pymnts.com\/#\/schema\/person\/9f0152ca483ca33a5d8121739eadfe4b"},"headline":"AI Is Ready for Prime Time but the Org Chart Is Not","datePublished":"2026-04-10T08:00:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/"},"wordCount":681,"publisher":{"@id":"https:\/\/www.pymnts.com\/#organization"},"image":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#primaryimage"},"thumbnailUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","keywords":["AI","digital transformation","Featured News","News","Payments Intelligence","PYMNTS Intelligence","PYMNTS News"],"articleSection":["artificial intelligence"],"inLanguage":"en-US","copyrightYear":"2026","copyrightHolder":{"@id":"https:\/\/www.pymnts.com\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","url":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","name":"AI Is Ready for Prime Time but the Org Chart Is Not","isPartOf":{"@id":"https:\/\/www.pymnts.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#primaryimage"},"image":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#primaryimage"},"thumbnailUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","datePublished":"2026-04-10T08:00:28+00:00","description":"AI has arrived, but companies are struggling to use it at scale. New PYMNTS Intelligence reveals the constraints firms are facing.","breadcrumb":{"@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#primaryimage","url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","contentUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","width":1200,"height":720,"caption":"Digital artwork. Man facing glowing orange portal in wide landscape with clouds. Concept of branding identity, AI-driven creativity, strategic decision-making, educational themes, future design visual"},{"@type":"BreadcrumbList","@id":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pymnts.com\/"},{"@type":"ListItem","position":2,"name":"AI Is Ready for Prime Time but the Org Chart Is Not"}]},{"@type":"WebSite","@id":"https:\/\/www.pymnts.com\/#website","url":"https:\/\/www.pymnts.com\/","name":"PYMNTS.com","description":"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.","publisher":{"@id":"https:\/\/www.pymnts.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pymnts.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pymnts.com\/#organization","name":"PYMNTS","url":"https:\/\/www.pymnts.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pymnts.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2023\/05\/PYMNTS_2023_logo_black-1.png","contentUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2023\/05\/PYMNTS_2023_logo_black-1.png","width":3329,"height":687,"caption":"PYMNTS"},"image":{"@id":"https:\/\/www.pymnts.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pymnts\/","https:\/\/x.com\/pymnts"]},{"@type":"Person","@id":"https:\/\/www.pymnts.com\/#\/schema\/person\/9f0152ca483ca33a5d8121739eadfe4b","name":"PYMNTS","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/679fcf5c2ed5358e99e8e23b22e3b5d761e37bdb76fa7b0e13d8ecd9ff01bf88?s=96&d=blank&r=g","caption":"PYMNTS"},"description":"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.","sameAs":["https:\/\/www.facebook.com\/pymnts","https:\/\/www.linkedin.com\/company\/pymnts-com","https:\/\/x.com\/pymnts"],"url":"https:\/\/www.pymnts.com\/author\/pymnts\/"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/pymnts.com\/artificial-intelligence-2\/2026\/ai-is-ready-for-prime-time-but-the-org-chart-is-not\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":[],"rendered":"","tracker_url":"https:\/\/cdn.parsely.com\/keys\/pymnts.com\/p.js"},"jetpack_featured_media_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/AI-growth-digital-transformation.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/posts\/3633091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/comments?post=3633091"}],"version-history":[{"count":3,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/posts\/3633091\/revisions"}],"predecessor-version":[{"id":3641803,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/posts\/3633091\/revisions\/3641803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/media\/3633219"}],"wp:attachment":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/media?parent=3633091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/categories?post=3633091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/tags?post=3633091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}