{"id":3679924,"date":"2026-04-24T13:38:46","date_gmt":"2026-04-24T17:38:46","guid":{"rendered":"https:\/\/www.pymnts.com\/?p=3679924"},"modified":"2026-04-24T13:38:46","modified_gmt":"2026-04-24T17:38:46","slug":"walmart-touts-people-and-ai-in-annual-report","status":"publish","type":"post","link":"https:\/\/www.pymnts.com\/news\/retail\/2026\/walmart-touts-people-and-ai-in-annual-report\/","title":{"rendered":"Walmart Touts People and AI in Annual Report"},"content":{"rendered":"<p style=\"font-weight: 400;\">Artificial intelligence-powered tools are contributing to <a href=\"https:\/\/corporate.walmart.com\/\">Walmart<\/a>\u2019s efforts to become its customers\u2019 primary retail destination, the company said in its <a href=\"https:\/\/stock.walmart.com\/_assets\/_ef4b3350ef1127ae63b1dd51abb6cf31\/walmart\/db\/950\/9988\/annual_report\/Walmart+2026+Annual+Report.pdf\">annual report<\/a> released Thursday (April 23).<\/p><div\r\n\tid=\"article-paywall-overlay\"\r\n\tclass=\"d-none\"\r\n>\r\n\t<div id=\"article-paywall-content\" class=\"my-4\">\r\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2699550-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2699550\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/posts\/3679924#wpcf7-f2699550-o1\" method=\"post\" class=\"wpcf7-form init pymnts-article-paywall-form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2699550\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2699550-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" 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marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/privacy-policy\/\">Privacy Policy<\/a> and <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/terms-conditions\/\">Terms and Conditions<\/a>.\n\t\t\t\t<\/p>\n\t\t\t\t<p><input id='hiddenPath' type='hidden' name='path' value='' \/><input type='hidden' name='userDeviceId' id='userDeviceId' \/><input type='hidden' name='pageTitle' id='pageTitle' \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div id='formButtonRow' class='container mt-1 px-0'>\n\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark text-uppercase py-2 px-5 small\" id=\"theSubmitButton\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><input type=\"hidden\" name=\"post_id\" value=\"3679924\" \/><input type=\"hidden\" name=\"source\" value=\"https:\/\/www.pymnts.com\/news\/retail\/2026\/walmart-touts-people-and-ai-in-annual-report\/\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"213\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t<\/div>\r\n<\/div>\r\n<div id=\"article-paywall-hidden-content\">\r\n\t\n<p style=\"font-weight: 400;\">These tools enhance customers\u2019 shopping experience, associates\u2019 productivity, and the company\u2019s efficiency across supply chain, operations, management, talent recruitment and talent development, according to the report.<\/p>\n<p style=\"font-weight: 400;\">\u201cWe are at a pivotal moment, not just for our company, but for the industry, as artificial intelligence fundamentally reshapes how customers shop and how associates work,\u201d Walmart President and CEO <a href=\"https:\/\/www.linkedin.com\/in\/furner\">John Furner<\/a> said in the annual report. \u201cWe are harnessing its power to enhance our business, guided by our foundational values of service, excellence, respect and integrity.\u201d<\/p>\n<p style=\"font-weight: 400;\">In a <a href=\"https:\/\/corporate.walmart.com\/investors\/2026-ceo-letter-to-shareholders\">letter to shareholders<\/a> released Thursday in conjunction with the annual report, Furner said Walmart is providing associates with technology and information that helps them better serve customers. Walmart-owned <a href=\"https:\/\/www.samsclub.com\/\">Sam\u2019s Club<\/a> said in September 2025 that it was giving frontline managers <a href=\"https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2025\/sams-club-rolls-out-ai-managers\/\">AI tools<\/a> to help them make decisions faster and free them from repetitive tasks.<\/p>\n<p style=\"font-weight: 400;\">\u201cOur associates, powered by AI, are delivering faster and more accurately than ever all around the world,\u201d Furner said.<\/p>\n<p style=\"font-weight: 400;\">Walmart highlighted in its annual report the companywide AI learning pathways and certifications it offers its associates. The retailer announced in September 2025 that it was preparing to offer its employees free access to an <a href=\"https:\/\/www.pymnts.com\/news\/retail\/2025\/walmart-to-offer-employees-customized-ai-training-through-openai-certification\/\">AI certification<\/a> program from <a href=\"https:\/\/openai.com\/index\/expanding-economic-opportunity-with-ai\/\">OpenAI<\/a>. In his letter to shareholders, Furner also spotlighted the retailer\u2019s efforts to provide opportunities for associates to learn new skills.<\/p><div id=\"pymnt-4048175364\" class=\"pymnt-content pymnt-entity-placement\" style=\"margin-top: 50px;\"><p style=\"text-align:center\">Advertisement: Scroll to Continue<\/p><script async type=\"text\/javascript\" id=\"dianomi_context_script\" src=\"https:\/\/www.dianomi.com\/js\/contextfeed.js\"><\/script> \r\n<div class=\"dianomi_context\" data-dianomi-context-id=\"4329\"><\/div><\/div>\n<p style=\"font-weight: 400;\">\u201cWhether it is one of our new programs to certify our associates as AI proficient, obtain a commercial driver\u2019s license to become a Walmart fleet driver, manage a store, or develop their own solutions using our vibe coding platform, we create opportunities to advance their careers,\u201d Furner said.<\/p>\n<p style=\"font-weight: 400;\">The retailer said in the annual report that it is reshaping associates\u2019 roles to emphasize uniquely human strengths, identifying areas where AI can automate repetitive tasks, and making its workforce digitally skilled and AI-enabled.<\/p>\n<p style=\"font-weight: 400;\">\u201cThis includes preparing associates for new roles, technologies and ways of working, as well as deploying digital tools that support associate effectiveness, engagement and performance,\u201d Walmart said in the annual report.<\/p>\n<p style=\"font-weight: 400;\">Walmart\u2019s use of AI to enhance customer experiences was highlighted by Furner in his letter to shareholders in the form of the retailer\u2019s AI agent, Sparky. The retailer introduced Sparky in its app in June 2025, saying the <a href=\"https:\/\/www.pymnts.com\/walmart\/2025\/walmart-bets-on-ai-assistant-sparky-to-ignite-sales\/\">AI assistant<\/a> helps customers find products, answers questions and makes recommendations.<\/p>\n<p style=\"font-weight: 400;\">\u201cOur AI agent, Sparky, is helping customers save time, create solutions, and find the things they want and need at everyday low prices, creating a future for Walmart that is high-speed, convenient and personalized,\u201d Furner said in the letter.<\/p>\n\r\n<\/div>\r\n<script>\r\n\twindow.pymntsAllowedArticleCount = 2;\r\n\twindow.pymntsPostID = 3679924;\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence-powered tools are contributing to Walmart\u2019s efforts to become its customers\u2019 primary retail destination, the company said in its annual report released Thursday (April 23). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2984342,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4089],"tags":[9498,9680,9206,133069,9621,4598,5299],"class_list":["post-3679924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail","tag-ai","tag-artificial-intelligence","tag-news","tag-pymnts-news","tag-retail","tag-walmart","tag-whats-hot"],"acf":{"suggested_titles":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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