{"id":3688814,"date":"2026-04-29T07:00:00","date_gmt":"2026-04-29T11:00:00","guid":{"rendered":"https:\/\/www.pymnts.com\/?post_type=nw_announcement&p=3688814"},"modified":"2026-04-28T12:53:09","modified_gmt":"2026-04-28T16:53:09","slug":"regula-receives-96-100-customer-recommendation-score-in-latest-g2-report","status":"publish","type":"nw_announcement","link":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","title":{"rendered":"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report"},"content":{"rendered":"

Software review platform G2 said users gave<\/a> Regula a Net Promoter Score (NPS) of 96 out of 100 \u2014 a measure of how likely customers are to recommend a product or service to others.<\/p>\n

Such a high score signals strong customer satisfaction, trust, and long-term confidence in Regula\u2019s technology. In a market where reliability, fraud prevention, and user experience are critical, recommendations from existing customers can be a strong indicator of real-world performance.<\/p>\n

Customer satisfaction built on reliability and support<\/h2>\n

Beyond recommendation rates, customers highlighted key aspects of their experience of working with Regula:<\/p>\n

Quality of support \u2014 99%.<\/p>\n

Ease of doing business with \u2014 97%.<\/p>\n

Meets requirements \u2014 96%.<\/p>\n

Ease of use \u2014 94%.<\/p>\n

These results point to a broader pattern: organizations value not just product capabilities, but the ability to rely on a solution in real-world conditions \u2014 from easy integration and daily use to responsive support, fast issue resolution, and long-term performance.<\/p>\n

What customers value most<\/h2>\n

Customers on G2 describe the experience of working with Regula in practical terms:<\/p>\n

\u201cIt is fast, reliable, and well-documented, allowing rapid implementation without direct support.\u201d\u00a0<\/p>\n

\u201cTheir dev team is quick to respond and actually listens to feedback when we need product improvements.\u201d<\/p>\n

\u201cWe particularly value Regula’s extensive document template database, which enables us to process almost any ID effortlessly.\u201d<\/p>\n

\u201cThe straightforward integration of Regula\u2019s technology into our onboarding products and financial platforms has helped us meet identity verification requirements.\u201d<\/p>\n

Why it matters for businesses<\/h2>\n

For many organizations, identity verification has become increasingly complex, with growing compliance demands, multiple workflows, and fragmented technology stacks. Customer feedback suggests that businesses value platforms that help simplify this environment \u2014 combining trusted controls in a modular way while integrating cleanly into existing enterprise systems.<\/p>\n

In identity verification, performance is measured not only by technical specifications, but by how systems behave in practice \u2014 across different document types, user scenarios, and regulatory environments. Customer feedback provides a practical benchmark for this. A strong likelihood to recommend combined with high satisfaction levels indicates that solutions are not only functional but also trusted and consistently deliver value over time.<\/p>\n

For businesses evaluating identity verification providers, such feedback offers insight into how a solution is likely to perform in similar use cases.<\/p>\n

\u201cOur customers operate in highly regulated and fraud-prone environments where identity decisions must be both fast and reliable \u2014 and where errors can have real consequences. What matters most is not just what the technology can do, but how it performs in real workflows. The feedback we see reflects years of focus on both product quality and customer support \u2014 because in identity verification, consistency and reliability are critical,\u201d says Ihar Kliashchou, Chief Technology Officer at Regula.<\/p>\n

Regula has been consistently recognized as a Leader in G2 Grid\u00ae Reports for Identity Verification for three consecutive seasons, maintaining high Net Promoter Score results, strong customer satisfaction, and top ratings for support and ease of doing business.<\/p>\n

To learn more about Regula\u2019s identity verification solutions and expertise, visit the company\u2019s website<\/u><\/a>.<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"

Software review platform G2 has recognized Regula, a global developer of identity verification solutions, as one of the top-performing companies in the Identity Verification category, based on customer feedback in the Spring 2026 report.<\/p>\n","protected":false},"author":102931,"featured_media":3688811,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"press_contact_first_name":"Kristina","press_contact_last_name":"Shingareva","press_contact_title":"Director, Corporate Communications","press_contact_company":"Regula","press_contact_email":"pr@regulaforensics.com","press_contact_phone":"","meta_description":"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.","keywords":"","spt_article_id":"4sz54Xc07NPsfkUQP6rQE","company_logo":3688813,"package_name":"Single Release","spt_editor_url":"https:\/\/newswire.pymnts.com\/articles\/4sz54Xc07NPsfkUQP6rQE","footnotes":""},"tags":[],"class_list":["post-3688814","nw_announcement","type-nw_announcement","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nRegula Receives 96\/100 Customer Recommendation Score in Latest G2 Report | PYMNTS.com<\/title>\n<meta name=\"description\" content=\"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report\" \/>\n<meta property=\"og:description\" content=\"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/\" \/>\n<meta property=\"og:site_name\" content=\"PYMNTS.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pymnts\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"624\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@pymnts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/\",\"name\":\"Regula Receives 96\\\/100 Customer Recommendation Score in Latest G2 Report | PYMNTS.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png\",\"datePublished\":\"2026-04-29T11:00:00+00:00\",\"description\":\"Regula earns a 96\\\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png\",\"contentUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png\",\"width\":1500,\"height\":624},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.pymnts.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Newswire Announcements\",\"item\":\"https:\\\/\\\/www.pymnts.com\\\/newswire-announcements\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Regula Receives 96\\\/100 Customer Recommendation Score in Latest G2 Report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#website\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/\",\"name\":\"PYMNTS.com\",\"description\":\"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.pymnts.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#organization\",\"name\":\"PYMNTS\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/PYMNTS_2023_logo_black-1.png\",\"contentUrl\":\"https:\\\/\\\/www.pymnts.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/PYMNTS_2023_logo_black-1.png\",\"width\":3329,\"height\":687,\"caption\":\"PYMNTS\"},\"image\":{\"@id\":\"https:\\\/\\\/www.pymnts.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pymnts\\\/\",\"https:\\\/\\\/x.com\\\/pymnts\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report | PYMNTS.com","description":"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","og_locale":"en_US","og_type":"article","og_title":"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report","og_description":"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.","og_url":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","og_site_name":"PYMNTS.com","article_publisher":"https:\/\/www.facebook.com\/pymnts\/","og_image":[{"width":1500,"height":624,"url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@pymnts","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","url":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","name":"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report | PYMNTS.com","isPartOf":{"@id":"https:\/\/www.pymnts.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/#primaryimage"},"image":{"@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/#primaryimage"},"thumbnailUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png","datePublished":"2026-04-29T11:00:00+00:00","description":"Regula earns a 96\/100 customer recommendation score and Leader status in G2 Spring 2026. See why businesses trust its identity verification solutions.","breadcrumb":{"@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/#primaryimage","url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png","contentUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/04\/featured-image-d50ee4b8-7e50-4a34-8aa7-265fbcfbf923.png","width":1500,"height":624},{"@type":"BreadcrumbList","@id":"https:\/\/www.pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pymnts.com\/"},{"@type":"ListItem","position":2,"name":"Newswire Announcements","item":"https:\/\/www.pymnts.com\/newswire-announcements\/"},{"@type":"ListItem","position":3,"name":"Regula Receives 96\/100 Customer Recommendation Score in Latest G2 Report"}]},{"@type":"WebSite","@id":"https:\/\/www.pymnts.com\/#website","url":"https:\/\/www.pymnts.com\/","name":"PYMNTS.com","description":"The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.","publisher":{"@id":"https:\/\/www.pymnts.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pymnts.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pymnts.com\/#organization","name":"PYMNTS","url":"https:\/\/www.pymnts.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pymnts.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2023\/05\/PYMNTS_2023_logo_black-1.png","contentUrl":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2023\/05\/PYMNTS_2023_logo_black-1.png","width":3329,"height":687,"caption":"PYMNTS"},"image":{"@id":"https:\/\/www.pymnts.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pymnts\/","https:\/\/x.com\/pymnts"]}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/pymnts.com\/newswire-announcements\/regula-receives-96-100-customer-recommendation-score-in-latest-g2-report\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":[],"rendered":"","tracker_url":"https:\/\/cdn.parsely.com\/keys\/pymnts.com\/p.js"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/nw_announcement\/3688814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/nw_announcement"}],"about":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/types\/nw_announcement"}],"author":[{"embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/users\/102931"}],"version-history":[{"count":1,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/nw_announcement\/3688814\/revisions"}],"predecessor-version":[{"id":3688815,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/nw_announcement\/3688814\/revisions\/3688815"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/media\/3688811"}],"wp:attachment":[{"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/media?parent=3688814"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pymnts.com\/wp-json\/wp\/v2\/tags?post=3688814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}