{"id":3688873,"date":"2026-04-28T15:13:42","date_gmt":"2026-04-28T19:13:42","guid":{"rendered":"https:\/\/www.pymnts.com\/?p=3688873"},"modified":"2026-04-29T22:55:25","modified_gmt":"2026-04-30T02:55:25","slug":"amazon-expands-connect-service-to-cover-supply-chains-and-hr","status":"publish","type":"post","link":"https:\/\/www.pymnts.com\/amazon\/2026\/amazon-expands-connect-service-to-cover-supply-chains-and-hr\/","title":{"rendered":"Amazon Expands Connect Service to Cover Supply Chains and HR"},"content":{"rendered":"<p style=\"font-weight: 400;\"><a href=\"https:\/\/www.amazon.com\/\">Amazon<\/a>\u00a0has expanded its Amazon Connect service into four specialized agentic AI solutions.<\/p><div\r\n\tid=\"article-paywall-overlay\"\r\n\tclass=\"d-none\"\r\n>\r\n\t<div id=\"article-paywall-content\" class=\"my-4\">\r\n\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2699550-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2699550\">\n<div class=\"screen-reader-response\"><p role=\"status\" 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free access to all PYMNTS content \u2014 no additional logins required.\n\t<\/p>\n\t<div id='registrationContainer' class='container px-0'>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firstName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"firstName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"firstName\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-md-6\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lastName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"lastName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"lastName\" 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class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"email\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"newsLetterChoice\"><span class=\"wpcf7-form-control wpcf7-checkbox me-1\" id=\"checkNewsletter\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"newsLetterChoice[]\" value=\"yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/span><\/span><\/span><span class=\"small\">Subscribe to our daily newsletter, PYMNTS Today.<\/span>\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"small lh-base\" style=\"font-size:.9rem;\">By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/privacy-policy\/\">Privacy Policy<\/a> and <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/terms-conditions\/\">Terms and Conditions<\/a>.\n\t\t\t\t<\/p>\n\t\t\t\t<p><input id='hiddenPath' type='hidden' name='path' value='' \/><input type='hidden' name='userDeviceId' id='userDeviceId' \/><input type='hidden' name='pageTitle' id='pageTitle' \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<div id='formButtonRow' class='container mt-1 px-0'>\n\t\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark text-uppercase py-2 px-5 small\" id=\"theSubmitButton\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><input type=\"hidden\" name=\"post_id\" value=\"3688873\" \/><input type=\"hidden\" name=\"source\" value=\"https:\/\/www.pymnts.com\/amazon\/2026\/amazon-expands-connect-service-to-cover-supply-chains-and-hr\/\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"158\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t<\/div>\r\n<\/div>\r\n<div id=\"article-paywall-hidden-content\">\r\n\t\n<p style=\"font-weight: 400;\">The new artificial intelligence (AI) tools,\u00a0<a href=\"https:\/\/www.aboutamazon.com\/news\/aws\/amazon-connect-ai-business-set\">announced<\/a>\u00a0by the company\u2019s Amazon Web Services arm Tuesday (April 28), are aimed at logistics workers, human resources, customer service departments, along with a previously announced healthcare offering.<\/p>\n<p style=\"font-weight: 400;\">\u201cThese new Connect solutions draw on our expertise incorporating agents throughout Amazon\u2019s operations,\u201d the company said, noting the breadth of its experience in supply chain, hiring, custom interactions and its health and pharmacy business.<\/p>\n<p style=\"font-weight: 400;\">\u201cWe\u2019ve built AI systems not just to think about these challenges but to solve them in the real world, at scale, every single day.\u201d<\/p>\n<p style=\"font-weight: 400;\">A central component of this expansion is Amazon Connect Decisions, a tool designed to manage supply chain logistics and forecasting.<\/p>\n<p style=\"font-weight: 400;\">The company notes that\u00a0<a href=\"https:\/\/www.pymnts.com\/supply-chain\/2026\/trade-finance-faces-stress-test-as-global-risks-rise\/\">supply chain disruptions<\/a>\u00a0can take weeks to resolve due to fragmented data systems and manual spreadsheet coordination, while its solution uses more than 25 specialized supply chain tools and foundation models from Amazon\u2019s Supply Chain Optimization Technologies (SCOT) to automate these processes<\/p><div id=\"pymnt-827972104\" class=\"pymnt-content pymnt-entity-placement\" style=\"margin-top: 50px;\"><p style=\"text-align:center\">Advertisement: Scroll to Continue<\/p><script async type=\"text\/javascript\" id=\"dianomi_context_script\" src=\"https:\/\/www.dianomi.com\/js\/contextfeed.js\"><\/script> \r\n<div class=\"dianomi_context\" data-dianomi-context-id=\"4329\"><\/div><\/div>\n<p style=\"font-weight: 400;\">Amazon Connect Talent is modeled after the company&#8217;s internal hiring processes, the release added, citing the company\u2019s annual recruitment of\u00a0<a href=\"https:\/\/www.pymnts.com\/amazon\/2025\/amazon-seeks-250000-holiday-workers-amid-muted-hiring-season\/\">hundreds of thousands of workers<\/a>\u00a0for the holiday shopping season.<\/p>\n<p style=\"font-weight: 400;\">Amazon Connect Customer \u2014 previously known simply as Amazon Connect \u2014 has been updated to include \u201cnew configuration capabilities that enable organizations to set up conversational AI in weeks, not months, and configure experiences without technical expertise.\u201d<\/p>\n<p style=\"font-weight: 400;\">Amazon Connect Health was introduced in March to\u00a0<a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/aws-launches-agentic-ai-for-doctors-offices\/\">automate administrative tasks<\/a>\u00a0for healthcare providers. As covered here, this tool handles patient verification, scheduling, medical histories, documentation and coding.<\/p>\n<p style=\"font-weight: 400;\">The new offerings come as\u00a0<a href=\"https:\/\/www.pymnts.com\/tag\/ai-agents\/\">AI agents<\/a>\u00a0play an increasingly prominent role in the workplace, as PYMNTS wrote earlier this week.<\/p>\n<p style=\"font-weight: 400;\">Agentic AI \u201cis starting to move from conference-room promise to\u00a0<a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-agents-move-from-demo-day-to-desk-work\/\">operating-room reality<\/a>\u00a0in financial services, where banks, insurers and asset managers are testing software agents on the manual work that slows down decisions,\u201d the report said.<\/p>\n<p style=\"font-weight: 400;\">The report cited recent findings from the likes of Snowflake, KPMG and The Economist based around the same theme: the first major gains are likely to be the result of assigning agents tightly controlled tasks like gathering data, checking documents, routing approvals and preparing recommendations.<\/p>\n<p style=\"font-weight: 400;\">\u201cThe larger shift is not simply faster\u00a0<a href=\"https:\/\/www.pymnts.com\/tracker_posts\/automation-clears-the-path-to-getting-paid-on-time\/\">automation<\/a>,\u201d PYMNTS wrote. \u201cIt is a new model for financial work, one in which firms use stronger data foundations, clearer governance and human oversight to turn fragmented processes into more continuous workflows.\u201d<\/p>\n\r\n<\/div>\r\n<script>\r\n\twindow.pymntsAllowedArticleCount = 2;\r\n\twindow.pymntsPostID = 3688873;\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Amazon\u00a0has expanded its Amazon Connect service into four specialized agentic AI solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3570648,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[10399],"tags":[158249,9498,4156,13536,4055,9617,7854,9206,133069,5299,10835],"class_list":["post-3688873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","tag-agentic-ai","tag-ai","tag-amazon","tag-aws","tag-b2b","tag-b2b-payments","tag-logistics","tag-news","tag-pymnts-news","tag-whats-hot","tag-whats-hot-in-b2b"],"acf":{"suggested_titles":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Amazon Expands Connect Service to Cover Supply Chains and HR<\/title>\n<meta name=\"description\" content=\"Amazon has expanded its Amazon Connect service into four specialized agentic AI solutions for logistics, HR and other workers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pymnts.com\/amazon\/2026\/amazon-expands-connect-service-to-cover-supply-chains-and-hr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon Expands Connect Service to Cover Supply Chains and HR | PYMNTS.com\" \/>\n<meta property=\"og:description\" content=\"Amazon\u00a0has expanded its Amazon Connect service into four specialized agentic AI solutions. 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