{"id":3696617,"date":"2026-04-30T16:23:21","date_gmt":"2026-04-30T20:23:21","guid":{"rendered":"https:\/\/www.pymnts.com\/?p=3696617"},"modified":"2026-04-30T16:24:59","modified_gmt":"2026-04-30T20:24:59","slug":"netomi-raises-110-million-to-power-agentic-customer-experience","status":"publish","type":"post","link":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/netomi-raises-110-million-to-power-agentic-customer-experience\/","title":{"rendered":"Netomi Raises $110 Million to Power Agentic Customer Experience"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Agentic artificial intelligence platform <\/span><a href=\"https:\/\/www.netomi.com\/\"><span style=\"font-weight: 400;\">Netomi<\/span><\/a><span style=\"font-weight: 400;\"> says it has secured $110 million in new financing.<\/span><\/p><div\r\n\tid=\"article-paywall-overlay\"\r\n\tclass=\"d-none\"\r\n>\r\n\t<div id=\"article-paywall-content\" class=\"my-4\">\r\n\t\t\n<div class=\"wpcf7 no-js\" 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value=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/netomi-raises-110-million-to-power-agentic-customer-experience\/\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"0\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\t<\/div>\r\n<\/div>\r\n<div id=\"article-paywall-hidden-content\">\r\n\t\n<p><span style=\"font-weight: 400;\">The funding round, <\/span><a href=\"https:\/\/www.businesswire.com\/news\/home\/20260429618643\/en\/Netomi-Raises-%24110M-from-Accenture-Ventures-Adobe-Ventures-and-WndrCo-to-Deploy-Agentic-Customer-Experiences-in-the-Worlds-Most-Complex-Environments-and-Create-the-AI-Embedded-Digital-Experience\"><span style=\"font-weight: 400;\">announced<\/span><\/a><span style=\"font-weight: 400;\"> Thursday (April 30) was led by <\/span><a href=\"https:\/\/www.accenture.com\/us-en\/about\/accenture-innovation\"><span style=\"font-weight: 400;\">Accenture Ventures<\/span><\/a><span style=\"font-weight: 400;\">, which will team with Netomi to bring the company\u2019s agentic customer experience (CX) offering to its enterprise clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAgentic AI is opening an entirely new chapter for customer experience,\u201d <\/span><a href=\"https:\/\/www.linkedin.com\/in\/ndidioteh\"><span style=\"font-weight: 400;\">Ndidi Oteh<\/span><\/a><span style=\"font-weight: 400;\">, CEO of <\/span><a href=\"https:\/\/www.accenture.com\/us-en\/about\/accenture-song-index\"><span style=\"font-weight: 400;\">Accenture Song<\/span><\/a><span style=\"font-weight: 400;\">, said in a news release.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOne where brands can respond with greater empathy, consistency and intelligence at every touchpoint. Netomi\u2019s platform doesn\u2019t just make service faster; it strengthens the connection between people and the brands they trust.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Netomi provides agentic CX systems for \u201clarge-scale, high-stakes environments\u201d operating under strict regulatory scrutiny. Clients including <\/span><a href=\"https:\/\/www.delta.com\/\"><span style=\"font-weight: 400;\">Delta Air Lines<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.metlife.com\/\"><span style=\"font-weight: 400;\">MetLife<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.draftkings.com\/\"><span style=\"font-weight: 400;\">DraftKings<\/span><\/a><span style=\"font-weight: 400;\">, and the <\/span><a href=\"https:\/\/www.nba.com\/\"><span style=\"font-weight: 400;\">NBA<\/span><\/a><span style=\"font-weight: 400;\"> use its services to manage customer interactions over email, chat and voice channels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PYMNTS explored the rise of AI as a CX tool last year in a conversation with <\/span><a href=\"https:\/\/blogs.cisco.com\/author\/vinodmuthukrishnan\"><span style=\"font-weight: 400;\">Vinod Muthukrishnan<\/span><\/a><span style=\"font-weight: 400;\">, chief operating officer of <\/span><a href=\"https:\/\/www.webex.com\/\"><span style=\"font-weight: 400;\">Webex<\/span><\/a><span style=\"font-weight: 400;\"> Customer Experience Solutions at <\/span><a href=\"https:\/\/www.cisco.com\/\"><span style=\"font-weight: 400;\">Cisco<\/span><\/a><span style=\"font-weight: 400;\">. He explained that many financial institutions are moving past pilots and into deployment.<\/span><\/p><div id=\"pymnt-2112386428\" class=\"pymnt-content pymnt-entity-placement\" style=\"margin-top: 50px;\"><p style=\"text-align:center\">Advertisement: Scroll to Continue<\/p><script async type=\"text\/javascript\" id=\"dianomi_context_script\" src=\"https:\/\/www.dianomi.com\/js\/contextfeed.js\"><\/script> \r\n<div class=\"dianomi_context\" data-dianomi-context-id=\"4329\"><\/div><\/div>\n<p><span style=\"font-weight: 400;\">\u201cThese firms are increasingly leveraging their AI focus on <\/span><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2025\/companies-bet-customer-service-ai-pays\/\"><span style=\"font-weight: 400;\">hyper-personalized CX<\/span><\/a><span style=\"font-weight: 400;\"> such as <\/span><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/mit-expert-finds-limits-in-ais-ability-to-offer-financial-advice\/\"><span style=\"font-weight: 400;\">personal financial advice<\/span><\/a><span style=\"font-weight: 400;\"> or dynamic credit limit adjustments and offers, all enabled via real-time analytics,\u201d he told PYMNTS.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retailers and service providers can enjoy similar opportunities, that report added, as long as they align strategy with measurable ROI. Projects that fail to provide lower handle times, better satisfaction scores, or reduced churn tend not to scale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAI as with any new technology risks adoption and integration without a clear strategic alignment,\u201d Muthukrishnan warned. \u201cToo many pilots or implementations can lead to a fragmented focus.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In related news, PYMNTS wrote this week about the way <\/span><a href=\"https:\/\/www.pymnts.com\/tag\/agentic-ai\/\"><span style=\"font-weight: 400;\">agentic AI<\/span><\/a><span style=\"font-weight: 400;\"> had begun to shift from \u201cconference-room promise to operating-room reality\u201d in the financial services space, with banks, insurers and asset managers now testing software agents on the manual work that can slow down decisions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That report cites recent articles from Snowflake, KPMG and The Economist all touching upon the same theme: The first major gains are likely to result from giving <\/span><a href=\"https:\/\/www.pymnts.com\/tag\/ai-agents\/\"><span style=\"font-weight: 400;\">AI agents<\/span><\/a><span style=\"font-weight: 400;\"> tightly controlled tasks such as data gathering, checking documents, monitoring signals, routing approvals and preparing recommendations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe <\/span><a href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/ai-agents-move-from-demo-day-to-desk-work\/\"><span style=\"font-weight: 400;\">larger shift<\/span><\/a><span style=\"font-weight: 400;\"> is not simply faster automation,\u201d the report added. \u201cIt is a new model for financial work, one in which firms use stronger data foundations, clearer governance and human oversight to turn fragmented processes into more continuous workflows.\u201d<\/span><\/p>\n<p><em>For all PYMNTS AI coverage, subscribe to the daily <\/em><a href=\"https:\/\/www.pymnts.com\/subscribe\/\">AI\u00a0Newsletter<\/a><em>.<\/em><\/p>\n\r\n<\/div>\r\n<script>\r\n\twindow.pymntsAllowedArticleCount = 2;\r\n\twindow.pymntsPostID = 3696617;\r\n<\/script>","protected":false},"excerpt":{"rendered":"<p>Agentic artificial intelligence platform Netomi says it has secured $110 million in new financing. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3696837,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[65579],"tags":[158249,5913,168523,9206,133069,5299],"class_list":["post-3696617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence-2","tag-agentic-ai","tag-customer-experience","tag-netomi","tag-news","tag-pymnts-news","tag-whats-hot"],"acf":{"suggested_titles":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Netomi Raises $110 Million to Power Agentic Customer Experience<\/title>\n<meta name=\"description\" content=\"Agentic AI platform Netomi has secured $110 million in financing to bring agentic customer experience to its enterprise clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2026\/netomi-raises-110-million-to-power-agentic-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Netomi Raises $110 Million to Power Agentic Customer Experience | PYMNTS.com\" \/>\n<meta property=\"og:description\" content=\"Agentic artificial intelligence platform Netomi says it has secured $110 million in new financing. 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